Policies & Privacy: Corporate Promise & User Security

Shopster's Corporate Promise & User Security

Shopster is dedicated to maintaining the highest level of integrity, reliability and transparency for all of our users. We promote an open flow of communication and encourage feedback from you to help us enhance our service offering. We remain vigilant in our protection of your information and have safeguards in place to help protect you. Our policy and privacy agreements exist to ensure the privacy of all members and their customers, and to foster a safe community environment. This is why we require you to adhere to these agreements in order to remain a member in good standing. We also provide our Secure2U payment processing system, a gateway which manages all transactions that pass between us, you and your customer. Secure2U provides multiple layers of security designed to prevent both physical and virtual compromises; it guarantees that all confidential personal information remains private and allows both you and your consumers' to feel safe using our system. We want you to be confident in entrusting your business with us, and know that we will act fairly in our dealings with you and your clientele.

Why is Shopster safe for you and your customers?

The Shopster environment is safe for you and your customers. Through our stringent fraud protection techniques, our privacy policies and our site regulations we keep our community secure for all parties.

  • Shopster provides the Secure2U service for all members. A secure payment gateway, Secure2U uses a 128-bit encryption system for the transmission of all information and data sent to us. This ensures confidential information stays confidential and out of the public domain.
  • Our Privacy Policy guards your personal information and offers a guarantee that we will never sell, share or make available any confidential information about you or your customers.
  • Our site regulations and rules protect you from potential fraudulent users and the damage that they could do to your site, your on-line reputation, and your customers.
  • Our customer service team is always ready to assist you, and provide a friendly channel to resolve any concerns you or your customers may encounter.

Fraud Prevention

Our fraud prevention methods involve keeping an eye on "trigger behaviors" – activities and indicators known to be hallmarks of fraud attempts. Shopster, in conjunction with Secure2U employs industry-leading fraud prevention techniques to mitigate the risk of fraud to either you or your customer. We make use of an industry standard 128-bit data encryption system, as well as a secured internet connection to complete any on-line transactions ensuring that your customer's credit card and personal information is secure while using our service.

Member Support

At Shopster, it is our goal to support our members in their business ventures by providing top-of-the-line technology and world-class customer service. We offer access to live chat, provide fraud prevention functionality, and supply-chain management services. You and your customers' queries will be managed by our customer support team who are equipped to handle all questions, comments and concerns in a fair and objective way. They will work with you to provide all parties with the best possible solution.

SSL Certification

SSL (Secure Socket Layer) Certification is the encryption protocol Shopster uses to ensure the transfer of all confidential data is secure. We use a 128 bit SSL encryption system and any information, including your credit card details, is transferred directly to us via an encrypted transfer. You can determine if the site you are on is secure if the URL begins with https:// rather than http://. Or, look for a lock image at the bottom of your browser screen.

Transparent communication and documentation in the Shopster Marketplace

We believe that two-way communication and transparent business practices are touchstones for Shopster. These pieces lay the foundation for mutual respect and trust between all parties, and foster a healthy community environment. That's why we like to do things out in the open; we offer member forums for group collaboration, weekly supply blogs to talk about new supplier features and site changes, as well as Shoptalk, our take on all things e-commerce, to discuss current events in the on-line world. Our pricing is broken down in such a way that all costs are evident. We also provide an open line of communication for feature requests through our suggestion box. We want you to have confidence in the way we do things and to feel comfortable communicating with us if you or your customers' think that we can do something better.

Why does Shopster have these policies in place?

Our policies were created with your personal interests in mind. Our objective is to safeguard you, your business, and your customers from harm.

Our regulations are geared to:

  • Ensure government laws and regulations are respected and followed
  • Mitigate the risk of fraudulent activity
  • Protect Shopster's intellectual property rights, as well as the intellectual property rights of all members
  • Provide a memorable and pleasant user experience
  • Reinforce Shopster's values as an organization and ensure we maintain our corporate promise of transparency and integrity towards all of our users

It is very important you have an understanding of our policies as they are designed to help you avoid inadvertently breaking existing laws and regulations. By adhering to them they will also assist you in establishing yourself as a trustworthy and reliable retailer.

To protect the rights of all Shopster members, we reserve the right to terminate membership of any individual(s) who violate of these policies.